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A travel agent helps you book flights, hotels, and tours, often from a set menu of options. At Sanfelino, we go far beyond the traditional role of a travel agent. As a dedicated travel concierge agency, we curate bespoke journeys that reflect your personal tastes, interests, and aspirations. From an initial concept to the final detail, every element is meticulously managed, ensuring a seamless and enriching experience. With discreet, on-demand support available throughout your travels, we serve as your private advisor, lifestyle curator, and trusted fixer – orchestrating access to exceptional moments and opportunities unavailable through conventional travel services. Your imagination is our inspiration.

You can book with us as early or as late as you like. However, for the best experience, especially when it comes to securing exclusive accommodations, seasonal experiences, or limited-access events, we recommend reaching out at least 6 to 8 weeks in advance. That said, we understand that travel opportunities often arise on short notice. Our founder and front man, Marco, is exceptionally well-connected and adept at navigating last-minute arrangements with precision and discretion. While we thrive under pressure, beginning the planning process earlier allows us to open even more doors and craft something truly extraordinary.

Cartagena is generally safe for tourists, especially in popular areas like the historic center, Bocagrande, and Getsemaní. Like in any major city, petty crime such as pickpocketing can occur, so we always recommend staying aware of your surroundings, avoiding flashy valuables, and using trusted transportation services.

Absolutely. Whether you’ve already arranged accommodations or are starting from scratch, we’re here to enhance your journey at any stage. From curating unique local experiences to fine-tuning your itinerary with insider access and thoughtful touches, our services are tailored to complement your plans.

We go above and beyond for our clients, providing dedicated 24/7 support throughout your journey. Whether it’s a last-minute change, a special request, or an unexpected challenge, we’re just a call or message away, ready to ensure your experience remains seamless, stress-free, and unforgettable.

At the moment, we do not offer separate travel insurance packages. However, every activity and experience booked through us is fully covered by our own comprehensive travel insurance.

We do not book commercial flights, but we’re happy to arrange private aviation charters upon request.

Sanfelino is able to accommodate groups of all sizes, from intimate escapes for couples and family holidays to gatherings of friends or large-scale corporate events. Whatever the occasion, we’re equipped to deliver a flawless experience, tailored to your needs.

You can enquire with us to book anything you like. You’re not required to book one of the full itineraries listed on our website. If you’re simply looking to arrange a private city tour, a sunset catamaran cruise, or a full-day island tour, we’re here to make it happen. Our services are entirely at your disposal, no matter the scale of your request. Check out what we can offer you here.

The planning timeline varies depending on the complexity of the itinerary and your travel preferences. Certain experiences, such as scuba diving, coral reef restoration, or other activities, require advance coordination to ensure availability and proper preparation. We also recommend booking early if you have your eye on one of our small luxury properties or a particular private boat as these exclusive options are in high demand and tend to book up fast. That said, we’re always happy to accommodate last-minute requests whenever possible.

Simply head to our Contact Us page and complete the short enquiry form. Once we receive your details, we’ll be in touch within 24 hours with a personalized quotation and next steps. Feel free to reach out to us at info@sanfelino.com or send us a message on WhatsApp at +(57) 305 274 3859 as well.

Once you’ve submitted your enquiry, we’ll send you an initial quotation within 24 hours. From there, one of our experienced travel concierges will arrange a phone consultation to better understand your preferences, budget, and the vision you have for your trip. Based on that conversation, we’ll craft a bespoke draft itinerary, carefully curated with accommodations, experiences, and recommendations tailored specifically to you. We view travel planning as a collaborative process, so we’ll refine and adjust every detail in close consultation with you, right up until your departure. From the moment you first reach out to the day you return home, you’ll have a dedicated point of contact ensuring every element of your journey runs smoothly.

We accept international bank transfers as well as payments via Zelle. Our preferred method is via credit or debit card, and we gladly accept all major providers for a smoother, more secure transaction experience.

The deposit amount can vary depending on the activity, but typically a 50% down payment is required to secure your reservation. We’ll always inform you of the exact amount at the time of booking.

You’re welcome to adjust your itinerary as often as needed, flexibility is at the heart of what we do. We understand that preferences can evolve, ideas may arise along the way, and inspiration can strike at any time. Our goal is to ensure your journey reflects exactly what you want from your time away. Whether it’s a last-minute change of plans or a new experience you’d like to add, we’ll adapt everything so you get the most out of your holiday, on your terms, at your pace.

Here you can review our Terms & Conditions where you will find full details on our cancellation and refund policies.

The Sanfelino concierge fee includes a comprehensive suite of premium services designed to elevate your entire travel experience. You’ll have a dedicated concierge available 24/7, before, during, and after your trip, to coordinate, resolve, or recommend anything you might need. We provide expert guidance and reservations for top-tier city experiences, including beach clubs, rooftops, restaurants, spas, private tours, yacht or catamaran parties, DJs, photographers, themed décor, and more. Our team also manages private, air-conditioned transportation for transfers, excursions, and nights out, and is on hand to handle any last-minute changes or emergencies seamlessly. As a Sanfelino guest, you’ll enjoy privileged access to hidden gems, preferred tables, curated tastings, and trusted local partners, the kind of insider access only a locally embedded team can offer. 

When booking your flight, we recommend arriving at Rafael Núñez International Airport, conveniently located just 15 to 20 minutes from Cartagena’s city centre.

For stays of up to 90 days in Cartagena for tourism or business purposes, most nationalities (including travelers from the USA and the UK) do not require a visa to enter Colombia. However, proof of onward travel is mandatory upon arrival. If you are arriving from certain countries or planning to visit specific areas such as national parks, a yellow fever vaccination certificate may be required. While there is no major health risk, we also recommend considering vaccinations for typhoid, hepatitis A, and rabies as an added precaution.

Think sunshine, sea breezes, and salsa. Cartagena is hot and humid. Pack light, breathable clothing (linen is your best friend), a swimsuit or two, and something flowy for a day on the boat. Bring comfy shoes for exploring the cobbled streets of the old town. Don’t forget sunglasses, a wide-brimmed hat, and reef-safe sunscreen unless you plan on turning into a lobster. A light sweater might come in handy for overly enthusiastic air conditioning. And if your itinerary includes yoga or meditation, toss in your favourite activewear. We’ll send a more detailed list tailored to your trip, but overall think tropical, relaxed glamour.

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